Emergency Plumber Fern Bay
Fern Bay Plumbing Co takes emergency plumbing calls from Fern Bay, Stockton and Fullerton Cove, day or night. Burst pipes, a hot water unit that has died, sewer overflows and stormwater flooding are all handled, with the price named before work starts. Ring (02) 4063 1093 and describe what is happening.
Licensed plumbers and gas fitters · NSW Lic. 359278C
Last updated September 2026
- Available 24/7
- No call-out fee (excluding after-hours)
- Fixed, up-front quotes
- 365-day warranty on all work
What Counts as an Emergency?
A fault becomes urgent when water or gas is escaping, or when the house has lost something it can't safely do without. Look for these:
- Water pouring from a ceiling, wall or under the house
- A flexi hose or pipe that has split and will not stop
- No hot water at all, or a cylinder leaking from the base
- Sewage welling up in the shower base or toilet bowl
- The smell of gas in a room or around the meter box
- Stormwater pooling against the house in a coastal low
If your problem is on that list, treat it as urgent. If it is not, the blocked drains and hot water pages cover the slower faults, and a daytime booking costs less.
Burst Pipes and What to Do First
A burst pipe under mains pressure soaks floors and walls fast, so what you do before we arrive matters.
Close the main stop tap
Drain the pipes
Stay away from wet electrics
Then ring (02) 4063 1093. We talk you through isolating the water while a plumber is booked in.
How Do You Know It's Urgent?
The test is damage, not discomfort. A dripping tap is annoying and can wait for a weekday booking.
A spreading damp patch is different
Hot water gets the same test
What an After-Hours Visit Costs
We provide up-front, honest quotes that will always match the final price, should you decide to go ahead.
It costs nothing to get us out to your door (excluding after-hours).
The figure for an urgent callout depends on:
- When you ring Late nights, weekends and public holidays attract a separate attendance rate, given to you up front.
- Location of the break A split tap connector under a vanity is quick; a line buried under a slab or deep in wet sand takes digging.
- The pipe material Old galvanised steel takes longer to work than PVC or polyethylene.
- Parts on the van versus parts to order We carry the common fittings, and we say plainly when something has to wait for a part.
Sand, Salt and Sudden Failures
Salt shortens hose life
The older settlement fails differently
East coast lows hit twice
"I commend them for their very fast and efficient service when we had a burst pipe." Joan
When We're Not the Right Call
Power tripping because water got into the wiring needs an electrician once the leak is stopped, and storm damage to the roof needs a roofer. A sewer main surcharging out in the street is Hunter Water's to fix; ring their faults line. Leaks, bursts, blockages and gas faults on your side of the meter are ours.
Where Each Problem Sits
Not every urgent-sounding problem lives on this page. These are the ones that do, and where their slower cousins sit:
Blocked drains
** a sewer backing up tonight is an emergency call, but recurring slow drains belong on the drains hub.
Hot water
** a split cylinder is urgent; weighing up a repair against a new unit is a calmer decision for later.
Gas fitting
** a gas smell is an emergency, and anything from a suspect leak to an appliance install starts on the gas hub.
Leak detection
** water turning up with no obvious source is traced with detectors first.
From Your Call to the Damage Stopped
- 01
Ring or send the form
Call (02) 4063 1093 or use the form to explain the fault. We ask enough to bring the right equipment the first time.
- 02
A fixed price first
A plumber inspects the job and names a fixed figure up front. Nothing gets started until you give the go-ahead.
- 03
Isolate, repair, test
We shut off the supply, replace the failed part or clear the line, then run the water or gas again to prove it holds.
- 04
Covered for a year
Every job carries our 365-day warranty on all work. If something we did isn't right, ring the same number.
Questions People Ask in a Hurry
Is a burst flexi hose in Fern Bay a big flood risk?
Yes. A flexi hose feeding a washing machine or vanity carries full mains pressure all day, and salty air corrodes the steel braid on the outside. Shut the stop tap beside the water meter, then ring (02) 4063 1093.
Do you attend after midnight and on public holidays?
Yes. Fern Bay Plumbing Co is Available 24/7, public holidays too. The attendance rate for a late call is given to you before a plumber sets out.
What should I switch off first in a flood?
The main stop tap, found at the water meter or along the front boundary. Stay away from any wet electrical fitting and mention it when you ring, so the plumber arrives ready for it.
Can an emergency call-out also fix the cause?
Yes. Stopping the water comes first, and the repair follows on the same visit when the part is on board. A break in Hunter Water's own pipework under the road is theirs to repair, so that one goes to their faults line.
Need a plumber? Call or send the form
Call (02) 4063 1093 or send the form below. Available 24/7, you see a fixed figure ahead of any work, and every job carries our 365-day warranty on all work.
Request a callback
Leave a name and number and a plumber will ring you back.